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Let’s face it, everyone claims to have excellent customer service. You hear the slogan “Our Client Services personnel are friendly and knowledgeable.” But how do you really measure it? You’ve got to ask yourself, did I just get excellent service? Doubtful. You may have gotten satisfaction, but did you really get excellent service?
At Checkmate, we take customer care services seriously. We never lose sight of why we are here or how we got here. It was you. Our clients, by using our service, enable us to pursue our passion.
That being said, all Checkmate employees are very clear on where our management team stands on quality and the delivery of service. Checkmate is a family owned and operated business, and has been for over 30 years. We instill family values in all our endeavors, and because we represent you to your customers, you can count on Checkmate to treat all callers with respect and dignity.
Our Client Services personnel are either groomed from our core staff or engaged from outside recruitment firms. Regardless of the source, we make certain Checkmate acquires the best in the business. All customer service related issued are accurately documented (using our client services transmittal CST form) and distributed (depending on category) to department heads, our corporate trainer, and our MIS department. In some cases Checkmate may not be able to immediately resolve or address your issues or concerns. Some inquiries may require record retrieval or further investigation. In either scenario, no inquiry or review will be left outstanding or in a pending status for more than 24 hours. If we are wrong, or make an error, we will promptly admit it. No call center techno-babble here, we are fully accountable, responsible, and responsive. |