Our Training Programs

The success of an operation the size of Checkmate's is not an industry secret. It’s smart management and an excellent staff that is well trained, appreciated and respected. Our Customer Service Representatives (CSR’s) know that they are the backbone of this operation. Without them, Checkmate would just be another call center.

Delivering World-Class Customer Service is premised upon the delivery of effective and proven Customer Service Training Programs. Checkmate's progressive skill based training programs utilize facilitated and professionally recorded web-based training modules.  Our Training personnel maximize classroom roll plays, module testing and other learning activities to maximize learning and to enable the participants to demonstrate the extent to which they have mastered the knowledge, skills and strategies required of their assigned responsibilities.

Our CSR’s repeatedly practice basic and advanced service skills on how to:  

§         Build rapport, uncover  needs,  listen, clarify,  explain, and manage      conversational flow

§         Handle complaints, upset customers, conflicts, negotiations, and challenging situations.

§         Avoid misunderstandings, manage expectations, and take responsibility.

§         Surpass expectations, delight customers, and build long-term loyalty

§         Work in teams and reinforce internal cooperation and communication

Our critical Customer Service curriculum includes: